Terms and Conditions

We endeavour to have all our orders delivered to you within 7 days from time of ordering. If you do not receive your order in this time frame please email us to let us know.

All our shipping quotes are for the island of Ireland only. For international orders from the UK or rest of the world, please contact us by email prior to placing your order so we can obtain a shipping quote for you.
We start working on your order as soon as we receive it, therefore it is extremely important that you review the details such as names, dates and addresses you have provided before you submit and pay for your order. 
We understand that mistakes can happen. If you have made a mistake and need to re-order a gift, we will offer 20% discount on a re-order. However, for gifts which involve embroidery – the stitches can not be undone or rectified, in which case a discount will not apply. 
If we have made an error on your order, we will resend a replacement at no extra cost. In this case, we ask that you post us back the incorrect item and we will refund you the cost of the postage. Once received, we will post the replacement item. 
As with all baby gifts, please ensure all tags, fasteners and packaging are kept away from children. All our teddy bears comply with EN71 European Toy Safety Regulations – however it is your responsibility to remove packaging before giving these items to a child. 
Bespoke Embroidery Ireland